A Vietnam Airlines aircraft lands at Tan Son Nhat International Airport in Ho Chi Minh City, June 15, 2020. Photo by VnExpress/Quynh Tran

National flag carrier Vietnam Airlines launched a pilot in-flight internet service on Aug. 5, marking a step in enhancing customer experiences and digital transformation efforts.

The service is available on international routes operated by Airbus A350 aircraft equipped with satellite internet systems.

Passengers can access the service via wifi on their personal devices and choose from three data packages based on their needs, including a messaging package for US$5 allowing unlimited text messaging during the flights; a one-hour browsing package for $10; and an unlimited browsing package for the entire journey at $20.

For domestic flights, Vietnam Airlines is finalizing its payment system before officially rolling out the service across the local market.

To promote awareness and accessibility of this new technology, the airline is offering complimentary unlimited internet access for business class passengers during the initial phase.

All passengers on both international and domestic flights will receive 15 minutes of free messaging service via popular apps such as Zalo, Viber, and WhatsApp.

From now through the end of December 2025, the service will be available on select Airbus A350s, with further expansion planned across other aircraft types.

Vietnam Airlines is also working with partners to diversify payment methods and customize data packages.

Source: VN EXPRESS